How do you oversee quality assurance over Independent Contractors?

The contract mandates adherence to specific Standards of Practice. We routinely survey patients regarding their satisfaction with the care they are receiving. We routinely review random patient charts for quality of the note and make sure you are meeting the billing guidelines of the local entity.  We routinely check everybody's National Practitioner Identifier Database record.  We process complaints from the patients and from the contracted entity staff and work with providers to resolve issues.